Client experience king, and author of Systematic Magic, Vance Morris, talks to Brutal Pixie about customer love, business models, marketing, and everything in between.
There is a simple way to calculate the customer focus of your content. This article explains how to work out your customer focus percentages. Read on »
What comes first, systems or structure? While we might think that the question has an obvious answer, it is reasonably complex. In this article we unpack some of the thinking around it.
Message architecture “puts the Tribunal’s vision of ‘shared country, shared future’ in context.” Read what the National Native Title Tribunal wrote about our session.
Customer journey maps are an essential element of your law firm’s content strategy. We look at what they are, why you need one, and how to use it.